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F.A.Q.

Booking a flight

Book your next flight or Getaway with Green Africa - online at greenafrica.com. 

You may also contact our gCare center on 0700-GREEN-AFRICA (0700-47336-237422) or 0708 060 8800 and we would be happy to help. Please note that a fee of 2,000NGN will be applied.

Don't see a flight you need? The flights may have been sold out or cancelled for operational reasons. We keep releasing our upcoming flight schedules periodically. All current times and routes are up to date and looking great!

Not yet! This feature is coming soon!

You are able to book up to 9 seats per booking.

To make a booking of 10 or more seats, please contact our gCare center on 0700-GREEN-AFRICA (0700-47336-237422) or 0708 060 8800 or email gcare@greenafrica.com.

In this case, you will need to book two one-way flights.

Payment is required at the original time of booking.  When you click the 'pay' button at the bottom of the payments page, you're good to go!

We accept all major cards including Visa, Mastercard, Mastercard Debit, Verve and Visa Debit.

We also plan to enable offline payments at Bank Branches, ATMs and Agent Points nationwide very soon!

Absolutely! You can be rest assured your information is fully encrypted to keep the computer ninjas at bay. Safety and your privacy are our number one priority!

Your boarding pass will be available when you check-in. You can check-in:

  • As a gSaver Customer within 24 hours and up to 2 hours before your flight. However, please note that cheking in at the airport will attract a fee of 2,000NGN.
  • As a gClassic or gFlex Customer within 7 days and up to 2 hours before your flight.

Once you have finished checking in, you have the option to email, print or download your boarding pass from web check-in. Be sure to have your boarding pass accessible when at the airport. The web check-in service is not currently available but we plan to provide this service well before your flight.

You can book a flight up to one hour before your flight at the airport for a fee of 2,000NGN.

You can also book online at greenafrica.com up to one hour prior to flight departure or call the gCare Center on 0700-GREEN-AFRICA (0700-47336-237422) or 0708 060 8800 for a fee of 2,000NGN.

A child must be at least 12 years old to travel alone as an unaccompanied minor. However, Green Africa does not accept unaccompanied minors for travel at this time.

In general, the earlier you book the better.  While we can't guarantee prices, they do tend to go up as departure dates get closer (especially over holidays and weekends).

All routes and dates listed on the website are active. If you cannot find a date or destination, the route may be seasonal or discontinued. We suggest signing up to the gFlyer Community on greenafrica.com to ensure you are kept in the loop on new routes or destinations.

Green Africa fares are based on availability. Occasionally fares will drop due to marketing directives or temporary promotions. As noted in Green Africa's terms and conditions, we cannot retroactively apply the current price to the booking you've already made (like purchasing fuel at a fuel station).

Prices are driven by demand for each flight at different flight times and as such, you may see different prices.

If you are looking to book a group of 10 or more people for a destination wedding, sports event, family reunion, or any other large group event, contact our gCare center on 0700-GREEN-AFRICA (0700-47336-237422) or 0708 060 8800 or email gcare@greenafrica.com.

Middle names are not a requirement for travel, and therefore it does not need to be added to your reservation. However, a traveller's first and last name must match the identification they are using for travel.

Green Africa does not currently sell gift cards or vouchers. Alternatively, you can purchase a trip for someone as a gPresent! Be sure to check out our terms and conditions first.

We're flattered you love to fly with us! Green Africa believes in providing the best fares and service to maintain loyalty. If we decide to have a frequent flyer rewards program, we will let you know!

Baggage and seats are charged each direction of your trip. They can be added to each leg of your flight independently. If you chose one bag (or seat) for both the outbound and return flights, this will show as two bags (or seats) on your receipt.

There could be two possible reasons for this:

  1. You are booking for a group or more than one person. We may have one fare left at the calendar price, but if there are 2 or more people flying, then we will show them the next lowest fare bucket.
  2. Flight schedules are refreshed faster than the calendar

Please refer to the flight page for the most up-to-date availability and prices.

The ages of passengers can only be entered once per booking. This may cause you to see an error when trying to book a passenger who has a birthday on your trip. This happens because Green Africa classifies passengers aged 0-2 as an infant, 2-11 as a child, and 12+ as an adult.

In this situation book two one-way trips; one as a child and one as an adult.

Baggage

Your baggage allowance is dependent on the fare product purchased.

  • As a gSaver Customer, you are entitled to a 7kg carry-on baggage only.
  • As a gClassic Customer, you are entitled to a 7kg carry-on baggage and 15kg checked baggage.
  • As a gFlex Customer, you are entitled to a 7kg carry-on baggage and 20kg checked baggage.
  • For Infants, an additional 5kg checked baggage is allowed.

You can however purchase additional baggage on a per kg basis at the airport.

55cm x 40cm x 24cm is the dimension for carry-on baggage.

Examples include small suitcases, small duffel bags or backpacks.

No! As long as it is not more than 7kg.

It is one small bag that all travellers can bring on for free. Think small backpack, purse, or laptop case. Your personal item must fit under the seat in front of you. The maximum dimension is 55cm x 40cm x 24cm. As long as it is not more than 7kg.

Yes. Please note, a personal item must fit under the seat in front of you and must not more than 7kg.

Maximum size: 55cm x 40cm x 24cm

Examples include purses, laptop bags, briefcases, small backpacks, tote bags.

This is currently not available on the Green Africa website but is coming soon! You can in the interim purchase additional baggage at the airport.

Flight changes and cancellations

Yes! There is a fee to change your reservation and it is dependent on the fare product purchased.

Changes like this can be made by contacting our gCare center on 070000 GREEN (070000 47336) or 0708 060 8800. Please keep in mind change fees may apply.

Yes! You can change the time of your flight via the Manage Booking link on the Green Africa website or by contacting our gCare center on 070000 GREEN (070000 47336) or 0708 060 8800. Please keep in mind change fees may apply.

Yes! You can change a part of your trip via the Manage Booking link on the Green Africa website or by contacting our gCare center on 070000 GREEN (070000 47336) or 0708 060 8800. Please keep in mind change fees may apply.

No cancellations are permitted for gSaver and gClassic fare products.

gFlex fare products allow for cancellations with refunds into your Green Africa wallet.