Within these conditions and except as otherwise provided for herein, the following terms are used with the meaning given below:
We, us, our ‐ means Green Africa.
You, your, yourself – means any person holding a Confirmed Booking who is to be carried or is carried on an Aircraft, except members of the crew.
Adult – means a Customer aged twelve (12) years and over on the date of travel.
Agreed Stopping Places – are the places, except the place of departure and the place of destination, set out in your Confirmed Booking or shown in our timetables as scheduled stopping places on your route.
Aircraft – means an aircraft owned, operated or otherwise managed by Green Africa in connection with its operations.
Airline Designator Code – is the two or three letters or the letter and number which identify individual Carriers in a Booking Confirmation, timetables, reservation system or elsewhere.
Article - means an article of these General Conditions of Carriage.
Authorized Agent – means anyone or any entity (which may include other Carriers) we have appointed to represent us in the sale of carriage by air and other services.
Baggage – means your personal property accompanying you on your flight, which, unless otherwise specified, consists of your Checked and Cabin Baggage unless we state otherwise.
Baggage Identification Tag – means a label issued by us and attached to your Checked Baggage at the check-in desk, which identifies your Checked Baggage on arrival at your Place of Destination.
Baggage Receipt – means the receipt given to you by us or our Authorized Agent at the check-in desk which identifies your Checked Baggage.
Base Fare – means the fare we will charge you for travel on our flights, excluding any Taxes or Service Fees.
Booking – means the reservation we hold in our systems which includes all details of the flights, Customers, Customer contact details, Services and Tariffs charged and any other payments received for your travel with us.
Booking Confirmation – means a document or documents we or our Authorized Agents issue on paper, e‐mail, SMS or other electronic means. It contains the Customer’s name, Customer contact details, flight and airline contact information, confirmation of all monies paid and details of the Fare Rules applicable to the Booking.
Booking Reference – means the unique alpha numeric reference we assign to you to identify your Booking.
Business Days – means a Monday to Friday, or any day in which the banks in Nigeria are ordinarily open.
Cabin Baggage – means your baggage and personal items other than your Checked Baggage. Cabin Baggage is carried with you on to the Aircraft.
Cabin Baggage Allowance - is the number of bags, up to a maximum weight per bag, which your Fare Rules, as advised by us at time of booking and in your Booking Confirmation, allow you to carry with you on the Aircraft for no additional fees.
Carrier – means an airline offering transport under these Conditions of Carriage.
Carrier Regulations – means our Fare Rules, Service Fees and these Conditions of Carriage.
Checked baggage – is baggage which we have taken into our custody and for which we have issued a Baggage Identification Tag and Baggage Receipt which normally travels in the hold of the aircraft.
Checked baggage Allowance – is the number of bags, up to a maximum weight per bag, which are detailed in your Fare Rules and advised by us at time of booking and in your Booking Confirmation, allow you to check-in for carriage in the hold of our Aircraft for no additional fees.
Check ‐ in Deadline ‐ the time limit we have set by which you must have completed the check‐in formalities and received your Boarding Pass.
Child – means a Customer aged between 2 and 11 years of age (inclusive) on the date of travel.
Conditions of Carriage – means these General Conditions of Carriage for Customers and Baggage.
Conditions of Contract – means those statements contained in or delivered with your Booking Confirmation, identified as such and which incorporate by reference, these Conditions of Carriage and Notices.
Confirmed Booking – means a Booking for which all Customer details and full payments have been received.
Convention – means the Convention for the Unification of Certain Rules for International Carriage by Air, 1999 (the ‘Montréal Convention’), the Convention on International Interests in Mobile Equipment (the ‘Cape Town Convention’) or any other relevant Convention to regulate aviation or aerospace as Nigeria may elect to ratify and incorporate into its domestic laws.
Credit – means a value, held in our reservation system, valid for a maximum of one (1) year from issuance, which you may use as full or part payment towards a Booking made directly with us via our direct booking channels, as may vary from time to time.
Customer – means any person holding a Confirmed Booking who is carried, or is to be carried, on an aircraft, except members of the crew.
Damage – this includes death of, wounding of, or bodily injury to a Customer. It also includes loss, partial loss, and theft of, or other damage to Baggage arising out of, or in connection with carriage or other services incidental thereto performed by us.
Days – means calendar days including all seven days of the week.
Domestic Flights – mean Flights within Nigeria.
Events Beyond Your Control – are unusual and unforeseeable circumstances which you cannot control and the consequences of which you could not have avoided even if you had taken all due care Involuntary.
Excess Baggage – means Checked Baggage which is not included in your Cabin Baggage Allowance or your Checked Baggage Allowance, as detailed in your Fare Rules, which we may carry as Checked Baggage for an additional Service Fee.
Fare – means the total amount charged for travel on our Flights, including the Base Fare and Taxes including Service Fees.
Fare Refund – means a refund, under Article 10 of the Fare for your Booking.
Fare Rules – are the rules, as detailed in these Conditions of Carriage, published by us (as amended) and in effect on the date the Booking is made which govern the carriage of Customers and/or Baggage and shall include applicable Tariffs in force. These are available on our Website and at our offices upon request.
Flight – means a single flight operated by the Carrier from one airport to another airport.
Infant – means a Customer aged over eight (8) days old and less than two (2) years old on the date of travel.
International Flights – mean travel on our Aircraft where a Place of Destination or Place of Departure are outside of Nigeria.
Place of Departure – means the airport from where your Flight will commence its journey.
Place of Destination – means the airport at which your Flight will end its journey.
Scheduled Arrival Time – means the time we advise you when Booking that the flight on Your Booking will arrive to its Place of Destination.
Scheduled Departure Time – is the time we advise you when Booking that the flight on Your Booking will depart from its Place of Departure.
Services – means the additional services you may ask us to include in your Booking, including but not limited to Preferred Seat Selection, Excess Baggage (both Pre-Paid and Airport), Pre-Order Meals, SMS services and Inflight Entertainment Vouchers.
Service Fees – means the charges incurred for each of the Services.
Special Assistance Requirements – means a Customer requiring assistance during their travel with us, as detailed in Article 9.
Stopover – means a scheduled stop on your journey at a point between the Place of Departure and the Place of Destination.
Tariffs – are the Service Fees, Taxes and Base Fares incurred for the flights and Services.
Taxes – means any fees or charges we incur from local or national regulatory or governmental bodies for the transport of you on our Aircraft.
Voucher – means a unique reference number which has a variable value which you may use as full or part payment towards a Booking made via our Website or by our gCare contact center. Voucher validity and terms and conditions will vary and will be advised at time of issuance.
Website – means the Green Africa website at www.greenafrica.com or any alternative you may be notified or directed to use.
Except as provided in paragraphs 2.2, 2.4 these Conditions of Carriage apply to all flights we operate and any liability we may have in relation to that carriage by air. The Conditions of Contract and additional information contained within the Booking Confirmation shall form part of these Conditions of Carriage.
If carriage is performed pursuant to a Charter Agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise in the Charter Agreement or the Booking.
These Conditions of Carriage are applicable unless they are inconsistent with any tariffs or laws which apply to your Contract of Carriage with us in which event such tariffs or laws will apply.
If one of these Conditions of Carriage is invalid, the other Conditions will remain valid.
The Booking and these Conditions of Carriage (including applicable Tariffs) together constitute the terms and conditions of the contract between you and us.
We will only provide carriage to the Customer named in the Booking who presents a valid Booking Confirmation, duly issued by us in respect of that person for the flight. You will also be required to produce positive photographic identification identifying you as the Customer named in the Booking and valid travel documentation in the form of a passport / National ID, and any visa or other documentation required, satisfying the relevant authorities for the journey you are undertaking.
Our Fares are non‐refundable, we strongly recommend that you ensure you have an appropriate level of travel insurance to cover instances where you are unable to use your Booking.
We will record your Booking in our computer system. Our Authorized Agents will provide you with written confirmation of your Booking, in the case of a telephone reservation you will receive an email and / or SMS Booking Confirmation. In the case of internet bookings through our Website, a unique Booking Reference, will be displayed along with the Booking details on the screen upon completion of the transaction. You should print a copy of this for your records as you will be required to quote the Booking Reference at the time of check‐in. You will also receive an email Booking Confirmation. A Booking is not made, or considered confirmed, until full payment of the Tariff and any applicable Service Fees have been received by us.
The Tariff, including all Service Fees, must be paid in full when a Booking is made. If you choose to pay later by bank transfer, your Booking will not be confirmed unless full payment has been received within the time limit specified by us at the time of booking. If a Booking has not been paid in full or your payment card is declined, we may cancel the Booking at any time without liability.
You recognize that your personal information has been given to us and that we may use the personal information you have provided, including information about how you use our services and facilities (“your personal information”), for the purposes of: making a Booking and issuing a Booking Confirmation; providing you with your transportation and any related Services and facilities; accounting, billing and auditing; checking credit or other payment cards; immigration, customs and entry procedures; security, administrative and legal purposes; statistical analysis; ensuring our compliance with legal and regulatory obligations applicable to us; operating frequent flyer programs; systems testing, maintenance and development; customer relations; helping us in any future dealings with you; direct marketing and market research, and any related purposes. For these purposes, you authorize us to retain and use your personal information and to transmit it to our own offices or Affiliates, carriers and other companies involved in providing your transportation or related services and facilities, data processors working for us, our Authorized Agents, government and enforcement agencies, and credit and other payment card companies.
Our flights are not intended for use in connecting with flights of other Carriers but could be used in connection with one another. You must check the minimum connecting times required for your trip, as we will not be held responsible, or accept any liability for missed connections, even if directly as a result of a delay to our Flights.
The Booking you have purchased is valid for transportation only as shown on the Booking Confirmation for the Customer named, from the Place of Departure to the Place of Destination on the date and flight number shown. You may be permitted to change the date and / or time of your flight, subject to the applicable Fare Rules; such changes may only be made by the Customer named in the booking and/or the person who made the original Booking. Any additional Fare due, in accordance with our Fare Rules and Tariffs and any applicable Service Fees will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as booked.
We shall not be liable to any person entitled to be carried by us or for any refund in connection with a proposed flight if, in good faith, we provide carriage to a person purporting to be entitled to carriage or make any refund to the person entitled in accordance with Article 10.
Unless otherwise stated on the Booking, in these Conditions of Carriage, or in any Tariffs which apply, a Booking is valid for one year from the date of issuance, for the Flights booked.
Fares apply only for carriage from the Place of Departure to the Place of Destination, unless we state otherwise. Fares do not include any type of ground transport services. Fares will be calculated in accordance with our Tariff in effect on the date of Booking. If there is any difference in the Tariff at the date of booking and the date of your payment, the higher Tariff will apply. The Tariff will be for travel on the specific dates and itinerary shown on your Booking Confirmation. If you wish to change your time or date(s) of travel, this would be subject to the difference in the Base Fare and any applicable Service Fees as detailed in your Fare Rules.
Our Fare Rules will be confirmed to you at time of Booking, on your Booking Confirmation and are detailed in our Carrier Regulations
You must pay any Taxes, fees and charges imposed on us by the relevant Government or other authority, including the operator of an airport for which we are obliged to collect from you or pay in respect of you and your Flight. When you confirm your Booking, we will tell you about any Taxes, fees and charges not included in the Tariff and they will normally be shown separately on the Booking. Taxes, fees and charges change constantly and can be imposed or altered after the date we have issued your Booking Confirmation. If they change or if a new Tax, fee or charge is imposed after we have issued your Booking Confirmation, you must pay us any increase. Service Fees, Taxes and other charges are non-refundable and will not be credited or refunded in the event you do not use your Booking.
You must pay the Fare and any Taxes, Service Fees and charges in the currency of the country in which the Booking is issued, unless we or our Authorized Agents say you must use another currency at or before the time you pay.
We are not responsible for any rate of exchange charges applied by your bank or credit card in respect of your chosen payment method.
We reserve the right to charge Service Fees for the use of our offline booking channels including the gCare center and / or for additional Services you have selected to include in your Booking.
If we make arrangements for you with any third party to provide any services including carriage by air, or if we issue a Booking relating to transportation or services (including carriage by air) provided by a third party such as another airline, ground/sea transportation, hotel reservations or car rental, in doing so we act only as your agent. The terms and conditions of the third-party service will apply and we shall have no liability to you except for negligence on our part in making such arrangements.
Where we offer additional services, which can be included in your Booking, these services will be offered on the terms and conditions as detailed in this Article 5.
Our Seat Selection Service offers Customers the opportunity to select their preferred seat in advance of travel for a Service Fee. You may select this Service at any time up to the Check-In Deadline.
We will try to honor all Seat Selection requests, however, by using this Service you agree that we retain the right to change your seat at any time, even after you have boarded the Aircraft, as we may need to do this for operational, safety or security reasons.
If you select an Emergency Exit Row, you agree that you are not a Customer with Special Assistance Requirements, travelling with an Infant, a Child, an Adult aged less than fifteen (15) years old or are not for any other reason able to assist our crew in the event of an emergency. If our crew have reason to believe you are unable to assist them in the event of an emergency you will be relocated to other seats in the Aircraft and no refund or credit will be given.
Our online check-in portal will be open from 7 days up till two (2) hours before departure and our airport check-in desks will be open two (2) hours before the Scheduled Departure Time as shown on your Booking Confirmation.
You must follow the Check-In Deadlines stated in your Booking Confirmation. Your journey will be smoother if you allow plenty of time to check in. It is your responsibility to find out the Check‐in Deadlines for your Flights before you travel and keep to them. You also accept responsibility for allowing extra time to complete your check-in process during busy periods (special events, vacation periods) when the airport may be busier than usual.
If you do not complete the check‐in process by the Check‐in Deadline we may cancel your Booking and not accept you for travel. You will not be refunded or credited with any paid amount in connection with the missed flight(s). By completing the check‐in process we mean that you have received your Boarding Pass for your Flight and checked-in any Checked baggage. You agree that the Tariff due for your Booking, including any relevant Service Fees, must be received by us before we can complete your check-in process.
You must be present at the boarding gate no later than thirty (30) minutes before your Scheduled Departure Time. We may decide not to carry you if you fail to arrive at the boarding gate on time and any Checked baggage you have checked in will be removed from the Aircraft and arrangements made to return to you as soon as practicably possible.
We will neither refund or credit you any paid amount nor be liable to you for any loss or expense you suffer if you fail to meet Check‐in Deadlines or fail to be at the boarding gate on time.
You are solely responsible for complying with all laws, regulations, orders, demands and requirements of countries to be flown from, into or over and with these Conditions of Carriage and instructions given by us relating thereto. We shall not be liable in any way whatsoever to you in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to you resulting from your failure to obtain such documents or to comply with such laws, regulations, orders, demands, requirements or instructions.
If you fail to present all required documentation, we will not accept you for travel and no refund or credit will be due to you.
In the reasonable exercise of our discretion, we may refuse to carry you or your Baggage if we have notified you in writing that we would not at any time after the date of such a notice carry you on our Flights. In this circumstance, you will not be entitled to a refund or credit of the Tariff and Service Fees. In addition to not refunding you any paid amount in connection with such Flight, we may refuse to carry you or your Baggage if one or more of the following has occurred or we reasonably believe may occur:
7.1.1 If the carriage of you or your Baggage may endanger or affect the safety of the Aircraft or the safety, health or comfort of other Customers or crew;
7.1.2 If you are believed to be under the influence of alcohol or drugs, or if you are, or reasonably believed to be, in unlawful possession of drugs;
7.1.3 lf your mental or physical state is a danger or risk to you, the Aircraft or any other person;
7.1.4 If you have refused to allow a security check to be carried out on you or your Baggage;
7.1.5 If you have not obeyed the instructions of our ground staff or a member of the crew of the Aircraft relating to safety or security and/or used threatening, abusive or insulting words towards our ground staff or a member of the crew of the Aircraft or any other person;
7.1.6 If you have behaved in a threatening, abusive, insulting or disorderly way towards a member of our ground staff or a member of the crew of the Aircraft or any other person;
7.1.7 If you have deliberately interfered with a member of the crew of the Aircraft carrying out their duties;
7.1.8 If you have put the safety of either the Aircraft or any other person in danger;
7.1.9 If you have made a hoax threat relating to bombs, biological terror, chemical weapons and/or any of its like;
7.1.10 If you have committed a criminal offence during the check‐in or boarding processes or on board the Aircraft;
7.1.11 If you do not have, or appear not to have, valid travel documents; or if you try to enter a country for which your travel documents are not valid; or if you destroy your travel documents during the flight, refuse to surrender your travel documents to a member of the crew, against receipt, when so requested; or if you refuse to allow us view or copy your travel documents;
7.1.12 If carrying you would break government laws, regulations, or orders; if you have refused to give us information which a government authority has asked us to provide about you.
7.1.13 If you have not presented a valid Booking;
7.1.14 If you have not paid the Tariff or applicable Service Fees for your journey;
7.1.15 If you have presented a Booking acquired illegally
7.1.16 If you have presented a Booking which you did not buy from us or our Authorized Agents
7.1.17 If you have presented a Booking which was not issued by us or our Authorized Agents
7.1.18 If you have presented a Booking with an alteration made neither by us or our Authorized Agents.
7.1.19 If you cannot prove you are the person named in the Booking when presenting for check‐in or boarding.
7.1.20 If you have changed your transportation without our agreement;
7.1.21 If you have failed to present your Booking or your Boarding Pass or your travel documents to us when reasonably asked to do so; or if you have failed to complete the check‐in process by the Check‐in Deadline; if you have failed to arrive at the boarding gate on time.
7.1.22 If you have behaved in a way mentioned above on or in connection with a previous Flight and we believe you may repeat this behaviour.
7.1.23 If you have breached any of the duties imposed on you herein in relation to a previous flight, and we have notified you that we would not at any time after the date of such notice carry you on our flights.
7.2 In the reasonable exercise of our discretion, if we believe you do not meet the requirements in relation to your medical fitness to fly, we may refuse to carry you and your Baggage.
7.3 We reserve the right to prevent, permanently, passengers who behave in a manner inconsistent with applicable laws and regulations, violate or threaten to violate the safety, comfort and or security of any person, contravene the instructions of our pilots, crew or other official, or exhibit any unacceptable behaviour as described in Article 12.1, from ever boarding a Green Africa flight.
8.1 The following items are prohibited from all Baggage on our Aircraft
8.1.1 Forbidden Items in all Baggage
These items must not be carried on our Aircraft in any circumstances, these include, but are not limited to;
The carriage of weapons onboard our Aircraft is not permitted. Items which may not be carried include:
We set maximum dimensions and weights for your Cabin Baggage Allowance; these are detailed in our Carrier Regulations.
If your Cabin Baggage Allowance exceeds the maximum dimensions or weights as detailed in our Carriers Regulations, or we decide it is not safe, you must check it in as Checked baggage, whereupon its weight will be cumulatively added to your Checked baggage and any Excess Baggage and relevant Service Fees calculated.
We may, at our sole discretion, require you to check your Cabin Baggage as Checked baggage due to restricted space onboard our Aircraft. In these circumstances, and where you have adhered to our Cabin Baggage maximum weight and dimensions, you will not be charged for the carriage of this Checked baggage.
If you have an item of Baggage (such as a musical instrument) larger or heavier than the maximum dimensions and weight for Cabin Baggage but unsuitable to be carried as Checked baggage, we may accept this for carriage as Cabin Baggage if you purchase an additional seat and pay the full Tariff. Please see Article 9 for further details.
You must not take any item into the Aircraft cabin if we determine its presence there could affect the safety and/or the security of the Aircraft or any person on it. If we identify any items which may not be carried as Cabin Baggage, we may either tell you to check in these items as Checked baggage or refuse to carry them altogether
You may not carry the following items in your Cabin Baggage
This list is not exhaustive and other items may be included. We reserve the right to refuse to carry any item deemed as a threat to the safety of our Customers or Aircraft
In addition to the above items, some airports / countries may have added restrictions. To ensure you comply with the rules, always check with the airport before you fly.
Extra/oversized Cabin Baggage will be refused at the boarding gate, and must be carried as Checked baggage., with any relevant Excess Baggage Fees paid. On heavily booked flights we may also ask you to place Cabin Bags in the Aircraft hold. Please ensure that you remove any valuables from your Cabin Bag at the boarding gate if it is required to be placed in the Aircraft hold. If you are unsure, check with our Authorized Representatives before going through security. We accept no responsibility for oversized Cabin Bags which are refused at the boarding gate and subsequently abandoned by you.
Liquids, aerosols and gels may be carried in your Cabin Baggage but must be packed in individual containers with a capacity not greater than 100 millilitres (or equivalent) and contained in one transparent re-sealable plastic bag of a capacity not exceeding 1 litre (or equivalent). The contents of the plastic bag must fit comfortably and the bag must be completely closed. The size of the plastic bag must not exceed 20cm x 20cm (8 inches x 8 inches). Exemptions may be made for medications, baby milk/foods and special dietary requirements.
You may carry some of your Baggage free of charge. Your free Checked baggage allowance may be carried as specified and is subject to the conditions and limitations contained in your Fare Rules, Carrier Regulations and these Conditions of Carriage.
Your Checked baggage will be accepted at the check-in desk on the specified day of travel on your Booking. When you check-in your Checked baggage you will be given a Checked baggage Receipt for each piece, which details your Booking Reference, the weight of the piece, flight number and Place of Destination.
We will carry your Checked baggage, wherever possible, on the same Aircraft with you, unless we decide for safety, security or operational reasons to transport the same by other means. If we accept your Checked baggage but do not carry your Checked baggage on the same Aircraft as you, we will exert our best efforts to make it available to you for collection at the Place of Destination as soon as is practicably possible.
Any items which are heavier than your Checked baggage Allowance, or the Excess Baggage you have purchased, will be accepted for carriage only if less than thirty-two (32) kg in weight and if the relevant Excess Baggage Service Fees have been paid. For safety reasons, we are unable to accept items of Baggage over thirty-two (32) kg in weight.
Any items which are larger than your Checked baggage Allowance will be accepted for carriage only if less than 65 x 85 x 140 cm and if the relevant Service Fee is paid. In the event your Checked baggage is larger we will be unable to accept for carriage.
The acceptance and carriage of Excess Baggage is at our discretion and you will be required to pay a Service Fee for the carriage of Baggage over your free Checked baggage Allowance and your Cabin Baggage Allowance. Details of the applicable Excess Baggage rates are detailed in Article 4. You acknowledge and accept that payment for Excess Baggage Service Fees does not guarantee carriage of said Excess Baggage on your Flight.
Firearms and ammunition will not be accepted for carriage on our Aircraft, either as Checked baggage or Cabin Baggage.
You must not include in your Checked baggage fragile or perishable items or items of special value such as:
We are not responsible for loss of or damage to these items. If, despite the fact that an item is forbidden under this Article 8.11, you include it in your Checked baggage, we will not be responsible for any loss or damage caused to it.
In order to securely carry your Baggage, we require all Customers to take note of the following requirements:
We may refuse to carry as Baggage such items described in this Article 8 that are prohibited from carriage as Baggage and may refuse further carriage of any such items on discovery.
For reasons of safety and security we will ask to search and screen you and search, screen or x‐ ray your Baggage. We will always try to search, screen or x‐ray your baggage when you are present. However, and if you are not available, we will have the unconditional right to search your Baggage in your absence. If you do not allow us to carry out the necessary safety and security searches, screening and x‐rays, we will refuse to carry you and your Baggage. We will do our best endeavors and will provide the maximum care during searching and screening of your Baggage. However, if a search, screening or x‐ray causes damage to you or your Baggage, we will not be liable for such damage.
You must collect your Checked baggage as soon as we have made it available in the baggage hall at your Place of Destination. If you do not collect it within the permitted time, we may charge you a storage fee. If you do not claim your Checked baggage within three months from the date we make it available, we may dispose of it without any liability to you.
8.15.1 Only the person with the Baggage Receipt is entitled to delivery of the Checked baggage.
8.15.2 If a person claiming a piece of Checked baggage cannot produce the Baggage Receipt we will deliver the baggage to them only on condition that they can establish to our satisfaction that the baggage is theirs and if required by us, such person shall provide us with adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery.
8.15.3 lf the person with a Baggage Receipt receives the Checked baggage without complaint, this will be sufficient evidence that the Checked baggage has been delivered in good condition and according to the Contract of Carriage, unless you prove otherwise.
Except as provided in Article 9, we do not accept animals for carriage in the cabin or in the hold of our Aircraft.
Human remains will not be accepted for carriage on our Aircraft.
We will not be responsible for, nor have any liability in respect of, items removed from Customers’ Baggage by airport security personnel acting in accordance with local, international or government authority, whether or not any such items are subsequently retained or destroyed by such airport security personnel or are passed by such airport security personnel to us.
Spare or loose batteries, including lithium metal or lithium ion cells or batteries, for portable electronic devices must be carried in Cabin Baggage only and must not be packed in Checked baggage. Devices which have the primary purpose as a power source, e.g. power banks, are considered as spare batteries and must be individually protected to avoid short circuit.
If you, or any other person travelling on a Booking, has recently undergone surgery, is receiving medical treatment, has reduced mobility, whether this is sensory or locomotory, has an intellectual deficiency, illness or any other reason to require special assistance to travel, you will require prior approval from us before your Booking can be confirmed.
Any special assistance not requested before you confirm your Booking with us cannot be guaranteed and you may be denied travel, with no credit or refund due to you.
All medical certificates required under this Article must be signed by a registered Doctor and dated within seven (7) days of travel.
9.2.1 Customers who are able to walk short distances, from the Aircraft door to their seat, must pre-book wheelchair assistance in the airport by adding this service when booking their flight on our Website. Once confirmed, Customers who have made bookings for our wheelchair service will be provided with the following services:
Customers using our wheelchair service must complete their check-in process at least ninety (90) minutes before their scheduled departure time and be present at the boarding gate at least sixty (60) minutes before their scheduled departure time.
9.2.2 If you require additional support, such as one-to-one care onboard, travelling with an electric wheelchair or other medical equipment, or are unable to walk short distances, you must call our gCare center on 0700-GREEN-AFRICA (0700-47336-237422) or 0708 060 8800 before booking your flight and at least forty-eight (48) hours before your planned departure.
Our gCare Team will review your request and confirm if the services requested (as defined in 9.2.2) are available on your requested flight(s).
If we are unable to provide the services on your requested flight(s) you will be offered alternative times and / or dates of travel.
We will accept Expectant Mothers for travel up to and including twenty-seven (27) weeks of pregnancy without a medical certificate. If travelling between twenty-eight (28) and thirty-two (32) weeks of pregnancy a valid medical certificate shall be required before we can permit you to board the Aircraft. We recommend that you present your documentation at check in at least 90 minutes before Schedule Departure Time. A medical certificate shall only be valid for Expectant Mothers if;
To protect the safety of you and your unborn child we will not accept Expectant Mothers over thirty-two (32) weeks of pregnancy.
Infants are defined as aged from eight (8) Days to under the age of two (2) years on the date of travel. For the safety of your infant, Infants under the age of eight (8) Days old will not be accepted for travel.
A maximum of one (1) Infant will be accepted for travel with each Adult who must be aged eighteen(18) years or over, an exception will be made to this requirement if the accompanying Adult is the mother of the Infant.
Please note that for safety reasons we limit the number of Infants we can accept on each Flight, we also limit the numbers of Infants in each row of our cabin, therefore the Booking of an Infant will be subject to availability.
9.4.1 Travel of an Infant on an Adults Lap
An Infant may travel on your lap on payment of the relevant Service Fee.
9.4.2 Seat Assignment for Infants
If you are travelling with an Infant on your lap you may not be seated in an Emergency Exit Row.
We do not accept Children for travel alone. Children may only travel if accompanied by Adults aged eighteen(18) years and over who will take all responsibility for the Child as their parent, legal guardian or companion.
Young People, defined as Customers aged from twelve (12) to seventeen (17) years of age (inclusive), may travel unaccompanied on our Flight but we accept no additional responsibility for these Customers over our responsibilities and obligations detailed in these Conditions of Carriage.
We may accept groups (i.e. ten or more) of Children / Young People for travel, but there must be at least one (1) Adult, aged eighteen (18) years or over, for each ten (10) Children or Young People.
We are unable to provide additional assistance within the airport so Customers with hearing and visual impairments must travel with a companion.
When Booking on our Website please add the relevant service to your Booking so our cabin crew are aware of your requirements onboard. Please read Article 9.19 regarding the booking requirements for an Assistance Dog.
As special arrangements must be made to ensure the Aircraft is equipped to carry your equipment these requirements must be advised to us before your Booking is confirmed by calling our gCare Center on 0700-GREEN-AFRICA (0700-47336-237422) or 0708 060 8800 at least forty-eight (48) hours before your planned travel.
You must provide a medical certificate, signed and stamped by a doctor, not a nurse. The medical certificate must state you are fit to fly and are able to administer your own medication (or will be accompanied by a Carer). Medication and / or sharps must be labelled correctly. We reserve the right to refuse carriage, with no refund or credit due, if a correctly completed medical certificate is not provided
We recommend Customers who suffer from severe allergies travel with a medical certificate and related medication. If you have a specific dietary requirement please check with our cabin crew before purchasing any items onboard. You may also bring your own food onboard but:
We recommend you carry a medical certificate / letter to avoid any delays during airport security
You must call our gCare Center on 0700-GREEN-AFRICA (0700-47336-237422) or 0708 060 8800 before you book and at least forty-eight (48) hours before your planned travel as special arrangements must be made to carry oxygen cylinders onboard. (This service is currently not available)
If you have modern collapsible crutches we can accept them as additional Cabin Baggage, for no additional charge. During flight, they must be stowed in the overhead bins to avoid inconveniencing other Customers.
As we have limited space in the cabin, we are unable to accept non-collapsible crutches as either Cabin or Checked baggage.
If you have a half plaster cast on your leg (boot type) or your arm is in plaster you must provide a medical certificate, signed by a doctor, not a nurse stating that you are ‘fit to fly’. You must be able to use the bathroom unaided and the plaster cast must be at least forty-eight (48) hours old
If you have a full leg, body or any other plaster cast which restricts your ability to sit in a standard aircraft seat you must call our gCare Center on 0700-GREEN-AFRICA (0700-47336-237422) or 0708 060 8800 before you book and at least forty-eight (48) hours before your planned travel as special arrangements must be made for you to travel
If, for your comfort, you require an additional seat onboard this may be booked, at the full applicable Tariff by calling 0700-GREEN-AFRICA (0700-47336-237422) or 0708 060 8800. This service is also available if you are planning to travel with larger valuable cabin items / musical instruments.
Special arrangements must be made to ensure the Aircraft is equipped to carry your equipment so please call our gCare Center on 0700-GREEN-AFRICA (0700-47336-237422) or 0708 060 8800 to book at least twenty-four (24) hours before your planned departure.
Customers with contagious or transmittable diseases will not be accepted for travel until the risk to other Customers has ceased to exist.
Customers suffering from any of the below must travel with a medical certificate confirming they are not infectious and that the time restrictions as detailed below have been met:
COVID-19 and associated strains - At least fourteen (14) days after the symptoms first appear;
Chickenpox - At least five (5) days after the first spots appear;
German Measles (Rubella) - At least five (5) days after the onset of the rash;
Measles - At least four (4) days after the onset of the rash;
Mumps - At least nine (9) days post swelling;
Scarlet Fever - At least one (1) day after appropriate treatment;
Whooping Cough - For three (3) weeks after the onset of the Whoop. However, the Customer may travel after five (5) days from the commencement of the appropriate treatment;
Tuberculosis Customers with Tuberculosis will not be accepted for travel until their medical practitioner can confirm they are not infectious.
A medical certificate will be required for all communicable diseases or infections, conditions which may be aggravated by travel, recent surgery or where you are unable to take responsibility for your condition and/or require additional assistance
Customers with the below mentioned conditions must provide a medical certificate before we will accept you for travel, this list is not exhaustive and we recommend you discuss your fitness to fly with your doctor if you have any concerns regarding any other condition.
Asthma - recent deterioration within 48 hours of travel
Head Injury - Within 2 weeks of travel or where there is air in the cranium
Heart Attack - Within 21 days of travel
Chest Surgery - Within 10 days of travel
Ear or Sinus Pathology - Within 48 hours of travel
Stroke - Within 10 days of travel
Phobias - If doubt about ability to cope with air travel
Anemia Hb < 7.5 d L/L
Decompression Sickness - Requires clearance from a specialist in hyperbaric medicine
Penetrating Eye Injury - While there is air in the eye or a vitreous leak
Pneumothorax - Within 14 days of resolution
Plaster Casts - Plaster Casts must be split if the injury is less than 48 hours old
Fractured jaw which has been wired; the Customer must carry wire cutters onboard and must travel with a Carer capable of cutting the wires if necessary.
Suitable documentation must be carried due to security issues of travelling with wire cutters
If a medical certificate is required, it must include the following:
Some Customers may need to travel with a Carer for their safety and comfort. A Customer requiring a Carer may need assistance to:
Customers travelling with a Carer must call our gCare Center on 0700-GREEN-AFRICA (0700-47336-237422) or 0708 060 8800 at least twenty-four (24) hours in advance of travel. By making payment for their Confirmed Booking the Carer confirms they:
We reserve the right to refuse to accept you for travel if:
If we do not accept you for travel due to any of the above, you will be responsible for all costs and we will have no further liability to you.
We do not currently accept Assistance Dogs on our Flights.
Green Africa does not guarantee that it will be able to carry you and your Baggage in accordance with the scheduled date and time of the flights specified. Schedules may change without notice for a range of reasons, including but not limited to bad weather, air traffic control delays, strikes, technical disruptions and late inbound Aircraft. Flight times do not form part of your contract of carriage with us.
10.1 Before we accept your Booking, we or our Authorized Agents will tell you the scheduled departure time of your flight and it will be shown on your Itinerary Receipt. We may need to change the scheduled departure time of your flight after your Itinerary Receipt has been issued. If you give us or our Authorized Agents contact information, we or they will try to let you know about any changes. In any event, prior to your flight you should check to ensure your flight times have not changed. Except as provided for by Convention or any applicable laws, such as the Nigerian Consumer Protection Law, we will not be liable to you for any losses that you may incur if you fail to do so.
If, after you pay for your Booking, we make a Significant Change to your flight due to Events Within Our Control, we will:
If the change is not a Significant Change but we or our Authorized Agents cannot book you on another flight which you are prepared to accept, and the change means you are unable to use your Booking for its intended purpose, we will refund the applicable fare.
You may also have rights to compensations under the Nigerian Consumer Protection Law.
Unless provided for in these Conditions of Carriage, a Convention or any applicable law, such as the Nigerian Consumer Protection Law, we will not be responsible for paying any costs or expenses you may incur as a result of the changed time or cancellation.
If we cease to operate on a route and as a result we cancel a flight for which you have a Booking, we will:
You may also have rights to remedies under the Nigerian Consumer Protection Law.
Where we make a Significant Change to your flight due to an Event Beyond Our Control, whether you have checked in or not, we will:
We will not be responsible for paying any costs or expenses you may incur as a result of the delay or cancellation, unless otherwise required by applicable laws, such as the Nigerian Consumer Protection Law.
If, for any reason, we are unable to accept all Customers booked for travel on a specific Flight we will follow the below processes:
10.5.1 Voluntary Denied Boarding
Customers will be asked to volunteer to be off-loaded from the Flight, in return for which they will be provided with:
10.5.2 Involuntary Denied Boarding
If the number of volunteers is less than the number by which we are unable to offer carriage, we will produce a list of all Customers booked to travel on the Flight. The following Customers will be exempted from Involuntary Denied Boarding:
Customers who have advised us of any Special Assistance requirements in their booking; and
Customers travelling with Children or Infants.
Any and all other Customers with a Confirmed Booking will be sorted in order of check-in time and the last to complete the check-in process will be Denied Boarding Involuntarily and offered the following:
If we fail to provide carriage in accordance with these Conditions of Carriage or where a refund or Credit is payable in accordance with these Conditions of Carriage, refund of your Booking, or any unused part of it, and any Taxes, Service Fees and Charges, as applicable shall be made by us in accordance with this Article and with our Fare Rules. Applicable Taxes and Service Fees paid for your Booking will be included where appropriate.
We will only make a refund or Credit to the Customer named on the Booking or to the person who paid for the Booking. If you want a refund or Credit, please click HERE.
Refunds of payments made by credit or debit card will be refunded to the original form of payment. Refunds of payments made by cash or bank will be made by bank transfer to the Customer’s bank account.
We reserve the right to make a refund in the same manner and the same currency used to pay for the Booking. Click HERE to begin your refund process.
If, while you are on board our Aircraft, we determine that you have put the Aircraft, or any person or item onboard, in danger; deliberately interfered with the crew in carrying out their duties; failed to obey the instructions of the crew; failed to obey the seat‐belt or no‐smoking signs; committed a criminal offence; allowed your physical or mental state to become affected by drink or drugs; failed to obey the crew’s instructions relating to drink or drugs; made a hoax bomb threat; threatened, abused or insulted the crew or other Customers or behaved in a threatening, abusive, insulting or disorderly way towards the crew or other Customers or behaved in a way which causes discomfort, inconvenience, damage or injury to the crew or other Customers, or in any other way behaved in breach of any law, regulation or statute, we may take any measures we determine reasonable to prevent you from continuing your behavior, including restraint. When the Aircraft lands, we may decide to make you leave the Aircraft; refuse to carry you on the remaining sectors of the journey shown on your Booking; refuse to carry you on future Flights on board our Aircraft, and report the incident on board the Aircraft to the relevant authorities with a view to them prosecuting you for any criminal offences you may have committed.
If, as a result of your behavior, we divert the Aircraft to an unscheduled Place of Destination and make you leave the Aircraft, you must pay us the reasonable and proper costs of the diversion in addition to any consequential damages that may have resulted from such diversion.
For safety reasons, we may forbid or limit operation aboard the Aircraft of electronic equipment, including but not limited to mobile telephones; laptop computers; personal recorders; personal radios; MP3, cassette and CD players; electronic games or transmitting devices (for example, radio‐controlled toys and walkie‐talkies). You must not use these items when we have told you that they are not allowed. Failing to do so may result in your behaviour being identified as detailed in Article 12.1 and 12.2 above. The use of hearing aids and heart pacemakers is permitted.
Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear (on travel time or thereafter as reasonably required) to be in order.
If you are refused entry to a country, you must pay any fine, penalty or charge imposed on us by the government and / or authority concerned, any detention costs charged, the fare for transporting you back to your Place of Departure, and any other costs we reasonably pay or agree or are forced to pay. We will also not refund to you the Tariff, or any part thereof, for carrying you to the place where you were denied entry.
You must repay us any fines, detention costs and other charges we incur if you fail to obey any laws or regulations, or other travel requirements of the country to which you have travelled to or to produce the necessary documents needed by that country. We may also charge you a reasonable administration fee for processing these fines, detention costs and other charges on your behalf, as we reasonably determine. We may take this amount from the value of any of your money or Baggage we have in our possession.
If necessary, you must be present when your Baggage is inspected by customs or other Government officials. We will not be liable to you for any damage you suffer in the course of an inspection or because you are not present.
You must at any time allow us, government officials or airport officials, to carry out security screening of you or your Baggage. Such screening could be performed more than once.
14.1 These Conditions of Carriage govern our liability to you.
The Conditions of Carriage of any and each other Carrier involved in your journey govern its liability to you.
14.2.1 Our liability in the event of death, illness, injury, disability or death sustained by you in the event of an accident shall be subject to financial limit, as defined by applicable law, Convention or contract. In the event there is inconsistency between the terms of the Convention and national laws, the Convention shall prevail.
14.2.2 We do not accept liability for any illness, injury or disability, including death, aggravated by air travel where such travel poses a risk to you due to age, physical or mental condition.
14.2.3 The obligations of insurance set out in the Nigerian Civil Aviation Economic Regulations shall be understood as requiring that we shall be insured up to the limit of that liability.
14.2.4 If it is determined that the damage or loss was caused by, or contributed to by, the negligence or breach of these Conditions of Carriage or your failure to comply with applicable law, orders or requirements of any applicable authority, we may be exonerated wholly or in part from liability in accordance with applicable laws.
14.2.5 We do not accept any liability for death, injury, disability, delay or loss caused by anything in Baggage to you, or your Baggage.
14.3.1 Our liability for delay, damage or loss to Checked baggage is limited by the Convention, our Carrier Regulations and these Conditions of Carriage and any applicable law where an investigation determines that the delay, damage or loss resulted from an act, or failure to act, by us with either the intention of causing the delay, damage or loss; or recklessly and with knowledge that delay, damage or loss would be the probable result.
14.3.2 Our liability is limited and the settlement of any claim will be based on the weight, and not the value, of your Baggage
14.3.3 We will not be liable to you for any damage or loss to your Baggage caused by normal wear and tear, your negligence or any breach of these Conditions of Carriage.
14.3.4 If the weight of your Checked baggage is not recorded on your Baggage Identification Tag, we shall presume it to weigh no more than the Checked baggage Allowance included in your Booking.
14.3.5 If the carrier performing the Flight is not us, you have the right to address a complaint against either.
14.3.6 Time limit for Action: Any action in court to claim damages must be brought within one (1) year from the date of travel or the incident.
14.3.7 We are not liable for damage to Cabin Baggage.
14.3.8 We are not and will not be under any circumstance at any time liable for any damage caused by your Baggage. You will be solely responsible for any damage caused by your Baggage to other people and property, including ours.
14.3.9 We are not liable in any way whatsoever for damage to items which you are forbidden from including in your Checked baggage under Article 8. These items include but are not limited to fragile or perishable items, items with a special value, such as money, jewellery, precious metals, computers, personal electronic devices, share certificates, bonds and other valuable documents, business documents, or passports and other identification documents.
14.4.1 We are not liable for any damage arising from the fact that we have obeyed laws or government rules and regulations; or you have not obeyed laws or government rules and regulations.
14.4.2 Except where these Conditions of Carriage say differently, we will not be liable to you for any compensatory damages.
14.4.3 We shall furthermore not be liable for indirect or consequential damages of any nature whatsoever and howsoever arising.
14.4.4 Our Contract of Carriage with you (including these Conditions of Carriage and exclusions or limits of liability) applies to our Authorized Agents, servants, employees and representatives in the same way as it applies to us. As a result, the total amount you can recover from us and our Authorized Agents, servants, employees, and representatives will not be more than the total amount of our own liability, if any.
14.4.5 Unless we say otherwise, nothing in these Conditions of Carriage gives up any exclusion or limitation of liability to which we are entitled under the Convention or any laws which may apply.
14.4.6 Nothing in these Conditions of Carriage prevents us from excluding or limiting our liability under the Convention or any laws which apply; or gives up any defense available to us under the Convention or any laws which apply; against any public social insurance body or any person liable to pay, or who has paid, compensation for the death, wounding or other bodily injury of a customer.
If your Checked baggage is damaged (including partial loss) or not received by you, you must advise us immediately, before you leave the Baggage Hall by completing a Passenger Irregularity Report (PIR) available from our representatives at the baggage service desk. We will not process any claims without a completed PIR.
In case no agreement is reached, the period of limitation for you to bring any action in court shall be one (1) year from the date of receipt of your valid completed PIR.
None of our Authorized Agents, servants, employees or representatives has authority to alter, modify or waive any provision of these Conditions of Carriage.
The title of each Article of these Conditions of Carriage is for convenience only, and is not to be used for interpretation of the text.
By making a Confirmed Booking you agree with all the terms and conditions and requirements as detailed in these Conditions of Carriage, as may be amended from time to time. In case of any dispute related to any / all of the services as provided by us and/or any of our Authorized Agents before, during and/or after the provision of the service, such dispute shall be exclusively and solely raised, filed, submitted, registered and /or presented in the Federal High Court of Nigeria.